85. AI Employees
AI Employees: How Concord’s CEO Built a 5x More Productive Company with AI
Episode out today! Listen now on Apple and Spotify.
AI is changing the shape of work, but what happens when we stop treating it like a tool and start treating it like a teammate?
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We just came back from our first company off-site — two days in Brighton, sea air, late nights, and a lot of AI talk. Our goal was simple: become an AI-first company. By the end, we’d built our first “AI employees”, agents running parts of our go-to-market and engineering workflows on their own.
That shift didn’t come out of nowhere. It started with this conversation with Matt Lhoumeau, CEO of Concord, who’s already leading a company full of AI teammates. He’s seeing 5x productivity gains and rethinking what it means to manage, measure, and coach in a world where some of your best performers aren’t human.
This episode is your blueprint to actually operationalizing AI inside your company.
Matt Lhoumeau leads Concord, a platform revolutionizing contract management. His team’s bold approach to AI integration has driven 5–6x productivity gains across departments — and they’re just getting started.
We talk about
Why AI should be managed like an employee
How to onboard and train AI teammates to reflect your company’s voice and standards
Tactical ways to use tools like Claude and ChatGPT to accelerate productivity
What happens when sales teams partner with AI instead of hiring more humans
How founders can future-proof their companies in the era of AI systems
Key Takeaways
Productivity jumped 5–6x after integrating AI employees
Treat AI like a hire: onboard, contextualize, and review its work
Systems thinking beats one-off prompts
Sales reps should focus on humans, not follow-ups
The gap between AI adopters and laggards is widening fast
Ready to turn AI into your most productive team member?
Start building your first AI employee and see the compounding results →
Episode Timestamps
04:05 – AI tools and operational leadership
08:05 – The power of systems thinking in AI bots
12:01 – Using AI to challenge you
15:16 – AI-first mantra
19:40 – Legal department AI substitutes
22:36 – Being a systems owner
24:30 – ChatGPT as a therapist
27:37 – Using AI to evolve and be durable
31:34 – How tools and frameworks are used over time
34:58 – The balance between AI and human intervention
35:19 – Evolving with AI
37:05 – The right inputs
Where to find Matt
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Best,
Beth and Brandon